Salvage Market Terms & Conditions


BUYING ON SALVAGEMARKET

SalvageMarket provides a venue for buyers to find, learn about, and enter into transactions with salvage vendors, both businesses and individuals, from all over the US.
It is important to note, however, that SalvageMarket is not a part of that transaction.
By signing up with, and shopping on, SalvageMarket, you understand that:
You are not buying directly from SalvageMarket, but from one of the many wonderful vendors presented on this platform.
SalvageMarket does not pre-screen vendors, and therefore does not guarantee nor endorse them, nor their items sold through SalvageMarket. Additionally it does nto verify/ warrant any content posted by vendors (such as photos or language used in listings or shop policies.)
Each vendor on SalvageMarket may have their own processing times, shipping methods, and general shop policies.
As a member of the community, you have the opportunity to report an item or a shop that violates any of SalvageMarket’s policies. This reporting is confidential.
Please reach out to us at Support@SalvageMarket.com

By making a purchase from a vendor on SalvageMarket, you agree that you:
Have read the item description and shop policies before making a purchase.
Have submitted appropriate payment for item(s) purchased.
Have provided accurate shipping information to the vendor, and agree to confirm receipt of the item within 5 days.
Agree to comply with the payment policy of SalvageMarket.




COMMUNICATING WITH OTHER SALVAGEMARKET MEMBERS
Messaging
You can use SalvageMarket’s messaging tool to communicate directly with vendors or other SalvageMarket members. These messages are a great way to ask vendors any questions you have about an item or an order.
Messaging may NOT be used for the following activities:
-Sending unsolicited advertising or promotions, requests for donations, or spam.
-Harassing or abusing another member.
-Contacting someone after they have explicitly ask that you not.
-Interfering with a transaction or the business of another member.
(Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on SalvageMarket.)
Examples of interference include:
-Contacting another member via SalvageMarket messaging to warn them away from away from a particular member, shop, or item.
-Posting in public areas to demonstrate or discuss a dispute with another member.
Harassment
-Any use of SalvageMarket messaging to harass other members is strictly prohibited.
-Similarly, messaging may not be used to support or glorify hatred or otherwise discriminate based on race, creed, color, sexual orientation, gender, or disability.
If you receive a message that violates these standards, please let us know right away.



SALVAGEMARKET’S CASE SYSTEM
Although SalvageMarket is not directly involved in a transaction between a buyer and a vendor, we do provide a case system in the unlikely event that your transaction does not go as expected. We do ask that you first try to resolve any issues directly with the vendor.
You can use SalvageMarket’s case system to come to a resolution with the vendor in the event of a non-delivery, or if an item you receive is not as described in the listing.
Simply email us at Disputes@SalvageMarket.com.
By using SalvageMarket’s Case System, you understand that under SalvageMarket’s dispute resolution procedures, SalvageMarket may use your personal information for the purpose of resolving disputes with other members.
You can file a case under the following circumstances:
-Non-Delivery
-A non-delivery occurs when a buyer places an order and submits payment, but the vendor does not ship the item, or does not ship the item to the correct address. The following are examples of non-delivery cases:
-An item was never sent.
-An item was not sent to the address provided on SalvageMarket.
-There is no proof that the item was shipped to the buyer’s address.
-Not as Described
-An item is not as described if it is materially different from the vendor’s listing description or photos. Here are a few examples of not as described cases:
-The item received is a different color, model, version, or size.
-The item has a different design or material.
-The item was advertised as authentic, but is not authentic.
-The vendor failed to disclose the fact that an item is damaged, or is missing parts.
-The buyer purchased three items but only received two.
-The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new,” and the item is used.
-Not as described cases can also be filed for late delivery.
In order to qualify as late delivery, the buyer must provide proof that the vendor did not ship the item(s) according to the processing time or the date agreed upon in messaging.

If SalvageMarket determines that an item is not as described, the vendor will be required to refund the original shipping as well as the return shipping, in addition to the cost of the item.

In the event that SalvageMarket needs to refund the return shipping cost on behalf of the vendor, that refund may come in the form of a SalvageMarket credit.


INELIGIBLE TRANSACTIONS
Some disputes don’t qualify for SalvageMarket’s return or case system. These include:
-Items that are returned without a return agreement.
-Items that have been altered, damaged, or otherwise changed after receipt.
-Tangible items that are not available for return because they have been destroyed or discarded by the buyer.
-Items that are received after the agreed upon delivery date due to shipping delays beyond the vendor’s control. (May be disputed with shipper)
Cost of shipping disputes.


REQUESTING A CANCELLATION
Only vendors may actually cancel a transaction. Buyers may request that a vendor cancel an order via SalvageMarket Messaging.


RETURNING AN ITEM
Please be advised that NOT ALL VENDORS ACCEPT RETURNS.
Finally, please be mindful that the very nature of salvage includes inherent imperfections. Scratches, nicks, patina, etc, are often part of the charm of the piece and should be expected. Our vendors make every effort to detail out of the ordinary damage or wear (missing pieces, welds/ breaks, cracks, etc.) but PLEASE ask any questions about the condition that are of particular importance to you.


When an item is listed as used/ vintage/ antique, etc, THERE SHOULD BE NO EXPECTATION OF PERFECTION.



SALVAGEMARKET SELLER POLICY

SalvageMarket offers a venue through which to sell architectural and industrial/commercial salvage items, large and small, unique salvage pieces, antique/reclaimed lumber, as well as handmade goods crafted from salvaged items. Our goal is to provide the best experience we can to both vendors and buyers. Please read and be aware of your rights and responsibilities as a seller on SalvageMarket.

By opening a SalvageMarket “shop,” you’re agreeing to this policy and our Terms of Use.



1. WHAT CAN AND CANNOT BE SOLD ON SALVAGEMARKET
Salvage, as defined here, can include
-Architectural items, reclaimed or salvaged from buildings. These items may include, but are not limited to, antique hardware, plumbing fixtures, windows, doors, wrought and cast iron pieces, grates, gates, and fencing, slate, clay, and tin roofing components, and miscellaneous architectural elements.
-Industrial/commercial items. These items may include, but are not limited to, showcases, machine table legs and tops, and industrial components. Not included are working or scrap equipment or metal.
-Reclaimed/antique lumber of all varieties.
-Items crafted from at least 50% reclaimed/salvaged materials.

Have a question about what you want to list? Email us at support@salvagemarket.com

Even if they otherwise meet our salvage or handmade item criteria, some items are not allowed to be sold on SalvageMarket. These include, but are not limited to, weapons, and anything that violates our discrimination policy.

All items are subject to approval prior to listing. As a curated site, some listings may be declined based on customer demand, and the need to create a marketable product mix on the site. Items deemed inappropriate or unacceptable by SalvageMarket will not be approved for sale. All items must also abide by standard rules and law of intellectual property.


As these rules apply to all vendors, please keep in mind that other vendors may flag listings that appear to violate SalvageMarket’s policies for our review.
SalvageMarket may remove any listings that violate our policies.
Please be aware also that SalvageMarket may suspend or terminate your account for any violations, and in that event, you will still be liable for paying any outstanding fees owed to SalvageMarket.



2. REPRESENTING YOURSELF, YOUR SHOP, AND YOUR LISTINGS HONESTLY


As a community of buyers and sellers, SalvageMarket values and relies upon honesty and transparency. Please be mindful and accurately represent yourself, your business, and your wares.
By selling on SalvageMarket, you agree that you will:
-Accurately represent your items in listing descriptions and listing photos.
-Provide honest, accurate information in your shop’s “About Us” section.
-Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to SalvageMarket. (Email us at support@SalvageMarket.com.)
-Honor the shop policies you lay out.
-Not engage in fee avoidance, or otherwise attempt to sell listed items off site.
-Not coordinate pricing with other sellers.
-While you may discuss and negotiate pricing with buyers (up to and including those buyers who are also vendors/ dealers) you understand and agree to the fact that SalvageMarket fees do not change on dealer to dealer transactions.


3. PRIVACY AND COMMUNICATING WITH OTHER SALVAGEMARKET MEMBERS

CONVERSATIONS
You may communicate directly with your buyers or other SalvageMarket members through the SalvageMarket messaging systems. This messaging system is a terrific way for buyers to find out more about an item and your policies.
Messages may not be used for the following activities:
-Sending unsolicited advertising or promotions, requests for donations, or spam;
-Harassing or abusing another member.
-Contacting someone after they have explicitly asked you not to’
-Interfering with a transaction or the business of another member.
(Interference occurs when a member intentionally interferes with another members shop in order to drive away their business. Interference is strictly prohibited on SalvageMarket.) Examples of interference include:
-Contacting another member to warn them away from another member, shop, or item.
-Posting in public areas to demonstrate or discuss a dispute with another member.


PRIVACY AND PERSONAL INFORMATION
You are responsible for protecting members’ personal information you receive or process and complying with all relevant legal requirements. This includes applicable data protection and laws that govern the ways in which you can use SalvageMarket user information. If you obtain user information through messaging, transactions, or otherwise through SalvageMarket, you must disclose your own privacy policy and obtain explicit permission from the owner of that information to use it.



4. CREATING AND UPLOADING CONTENT

As a member of the SalvageMarket community, you have the opportunity to create and upload a variety of content, like listings, messaging, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
Abusive, threatening, defamatory, harassing.
Obscene or vulgar.
In violation of someone else’s privacy or intellectual property rights.
False, deceptive, or misleading.


5. PROVIDING GREAT CUSTOMER SERVICE

It is our goal at SalvageMarket to offer a high level of customer service, and we expect all vendors to offer the same.
By selling on SalvageMarket, you agree to:
-Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. In such an instance, the seller agrees to communicate with the buyer to coordinate alternate timing.
-Respond to messages in a timely manner.
-Honor the commitments you make in your shop policies.
-Resolve disagreements or disputes directly with the buyer. In the unlikely event that you cannot reach a resolution, our Dispute Resolution team can help through our case system. If you have such an issue, please email us at support@salvagemarket.com.
-If you are unable to complete a transaction, you must notify the buyer with 2 days and cancel the order. This can be done on your dashboard.
If you need help canceling, please email us at support@salvagemarket.com.



EXPECTATIONS OF SELLERS
When reviewing accounts that have had complaints or problems, we will investigate a number of factors that most commonly result in poor buyer experiences.
These include, but are not limited to:
-Non-delivery cases. A buyer may file this type of case if the order was not shipped within the listed processing time. The buyer may also file a non-delivery case if they contacted a seller about their order but didn't receive a sufficient response.
-Not-as-described cases. These cases may include—but are not limited to—items received that are materially different from the listing description and photos, partial non-delivery of an order, or non-delivery of a replacement item.
-Low reviews (1 or 2 stars). A low review may be an indicator that a buyer had a disappointing experience, or that there may still be an outstanding issue with their order. Low reviews can ultimately hurt your shop’s reputation.
-Orders canceled without buyer communication or consent. We may find a cancellation a cause for concern if it occurs without communication from the seller, or after the scheduled "ship by" date has passed.
-Chargebacks. When a buyer disputes a purchase charged to their bank account or credit card company, we conduct a thorough investigation. We may require additional information from the seller to resolve a chargeback dispute to determine how the chargeback will be resolved.

OUR INVOLVEMENT
If a seller with a good track record suddenly experiences the types of issues listed above, SalvageMarket may get in touch with recommendations to help bring the shop into compliance with the standards we set for service for our community members.
If a shop falls below our expectations or displays a pattern of customer service issues, we’ll reach out via email to discuss the next steps. We may remove a shop from our search results or suspend certain privileges until it’s in good standing.
If a member continues to fall below our standards for service, or has consistently failed to demonstrate the level of customer service we expect, we may elect to permanently revoke their buying and selling privileges.




7. RESPONDING TO REQUESTS FOR CANCELLATIONS, RETURNS AND EXCHANGES

CANCELLATIONS
If you are unable to complete a transaction, you must notify the buyer via SalvageMarket messaging and cancel the transaction within 2 days. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
You may cancel a transaction under the following circumstances:
T-he buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
You have decided for another reason not listed here to refuse service to the buyer, but are complying with our anti-discrimination policy. If the buyer has already paid, you must also issue a full refund, including shipping.
The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item. (Refunding shipping is optional, and your policy on this should be detailed in your shop policies, and in each item, if it differs from piece to piece.)
Both you and the buyer agree that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional.)


SALVAGEMARKET’S CASE SYSTEM


We ask buyers to contact a seller directly and attempt to resove any outstanding issues before opening a case with SalvageMarket.
For this reason, it is important that you fill out your shop policies and regularly respond promptly to messages from your buyers.
Buyers may file a case for non delivery, or for a not as described item. You must respond to any open cases within five days or the time frame noted by SalvageMarket in the case. SalvageMarket reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, or undermining the integrity of the case system.
By using the dispute resolution process on SalvageMarket, you understand that under SalvageMarket’s dispute resolution procedures, we may use your personal information for the purpose or resolving dispute with other members. Cases/ disputes can be filed in the following circumstances:
-Non Delivery
-A non delivery occurs when a buyer places an order and submits payment, but does not receive the item. The following are examples of non delivery cases:
-An item was never sent.
-An item was not sent to the address provided by the customer on SalvageMarket.
-There is no proof that the item was shipped to the buyer’s address.
-Not as described
-An item is not as described if it is materially different from your listing description or your photos.
--The following are examples of not as described cases:
>The item received is a different color, model, version, or size than is shown in the photo or described in the listing.
>The item has a different design or material.
>The item received by the customer was not as advertised.
>You failed to disclose the fact an item is damaged or is missing parts.
>A buyer purchased one quantity of goods but received another.
>The condition of the item is misrepresented.
>Not as described cases can also be filed for late delivery. In order to qualify as ate delivery, the buyer must provide proof that all of these conditions have been met:
>The item(s) were ordered for a specific date or event.
>The item(s) are rendered useless after that date.
>The seller did not ship the item(s) according to their processing time or the date agreed upon in written communication with the buyer.

For more information on how to resolve a dispute, email us at disputes@salvagemarket.com .

If SalvageMarket determines that an item is not as described, you will be required to refund the original shipping and return shipping, in addition to the cost of the item. *In the event of sales that result in a return as a result of a dispute between buyer and seller, the listing fees paid to SalvageMarket are non refundable.


INELIGIBLE TRANSACTIONS
Some disputes don’t qualify for SalvageMarket’s dispute resolution system.
These include:
-Items that have been purchased or picked up in person.
-Intangible items, services, or prohibited items.
-Transactions where payment is not made through SalvageMarket.
-Items that are returned without a return agreement.
-Items that have been altered, used, worn, or otherwise changed after receipt.
-Physical or tangible items that are not available for the return because they’ve been destroyed or discarded by the buyer.
-Items that are received after the agreed upon delivery date due to shipping delays.
-Cost of shipping disputes.


When a dispute is ineligible for our dispute resolution system, we encourage both parties to work together to come to an amicable solution.